Shipping policy
# Shipping Policy
Welcome to **Zeppido**! We take utmost care in packaging and shipping your green companions so they arrive healthy, fresh, and ready to thrive in your space.
Because we handle live plants along with garden care products, our shipping procedures are designed to prioritize quick delivery and safe transit across India.
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## 1. Processing & Handling Time
* **Order Processing:** All orders are processed within **1 to 3 business days** (excluding Sundays and national holidays).
* **Dispatch Schedule:** To ensure live plants do not sit in courier hubs over the weekend, we typically dispatch live plant orders between **Monday and Thursday**.
* **Tracking:** Once your order is dispatched, you will receive an automated email, SMS, or WhatsApp message with your tracking link.
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## 2. Shipping Rates & Delivery Estimates
We offer **Pan-India Delivery** via reliable shipping partners (including Delhivery, DTDC, Bluedart, and ExpressBees).
| Order Type | Order Value / Weight | Shipping Fee | Estimated Transit Time |
| :--- | :--- | :--- | :--- |
| **Standard Shipping** | Orders under ₹699 | ₹79 | 3 – 6 Business Days |
| **Free Shipping** | **Orders ₹699 and above** | **FREE** | 3 – 6 Business Days |
| **Heavy Products** *(Soil / Manure)* | Above 3 kg | Calculated at checkout | 4 – 7 Business Days |
*Note: Deliveries to remote locations or during severe weather conditions may experience slight delays.*
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## 3. Cash on Delivery (COD) Policy
* Cash on Delivery (COD) is available for selected pin codes across India.
* A non-refundable **COD fee of ₹50** is applied at checkout.
* **Order Verification:** To prevent order rejection and ensure plant safety, all COD orders undergo a mandatory WhatsApp/phone verification prior to dispatch. Unverified orders will be cancelled automatically.
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## 4. Packaging & Plant Care During Transit
* Our plants are packed using eco-friendly, custom-designed protective boxes to secure the soil, stems, and foliage.
* Plants are watered adequately before packing to sustain them through transit.
* *Note:* A slight drooping or minor yellowing of lower leaves upon arrival is normal transit stress. Unpack your plant immediately upon receipt, place it in bright indirect light, and water lightly.
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## 5. Transit Damage & Guarantee (Live Plant Assurance)
We guarantee that your plant will arrive in healthy condition. If your plant or container arrives damaged during transit:
1. **Unboxing Video / Photo:** Record a clear **unboxing video** or take clear photos of the damaged item within **24 hours of delivery**.
2. **How to Claim:** Send the video/photos along with your Order ID to **support@zeppido.in** or via WhatsApp at **+919074095011
3. **Resolution:** Upon verification, we will issue a **free replacement** or **store credit** for the damaged plant/item.
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## 6. Undelivered Packages & Address Errors
* Please ensure your shipping address, pincode, and contact number are accurate during checkout.
* If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept a COD order, the package will be returned to us (**RTO**). Because live plants cannot survive prolonged return trips, re-shipping fees will apply for dispatching fresh replacements.
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## 7. Contact Us
If you have any questions or require updates regarding your shipment, feel free to reach out to us:
* **Store Name:** Zeppido
* **Support Email:** support@zeppido.in
* **WhatsApp / Call:** +91 9074095011
* **Operating Hours:** Monday – Saturday (9:00 AM – 6:00 PM IST)
